Welcome to Doctor City ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@doctorcity.in.
This Privacy Policy applies to all information collected through our website and related mobile applications (Doctor City Patient App and Doctor City Doctor App), services, sales, marketing, or events (collectively, the "Services").
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, or otherwise contact us.
🛡️ Non-Clinical, Appointment-Only Service Scope
Doctor City is strictly an appointment scheduling and queue management platform. We DO NOT collect, store, or process electronic health records (EHR/EMR), medical history, diagnoses, symptoms, prescriptions, or clinical treatment files. All physical check-ups, diagnostic examinations, and medical decisions occur solely in person at independent clinics and hospitals.
Patient Information
When you request an appointment or manage your queue token, we collect:
- Patient Full Name: To verify your scheduled booking at the clinic or hospital reception
- Phone Number: For SMS/WhatsApp queue alerts, OTP verification, and appointment status notifications
- Appointment Details: Selected doctor, specialization, clinic location, appointment date, and time slot
- Email Address (Optional): For sending appointment receipts and digital confirmation cards
Doctor & Clinic Information
When you join Doctor City via our registration form or doctor portal, we collect:
- Full Name & Mobile Number: For account verification and doctor communication
- Email Address: For official communications and login credentials
- Medical Specialty: (e.g., General Physician, Pediatrician, Orthopedic, Gynecologist)
- Clinic / Hospital Name & City: To assist local patients in discovering your practice
- Professional Details: Experience, consultation hours, and any additional details you provide
Automatically Collected Information
We may collect certain information automatically when you visit, use, or navigate the Services (such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and system usage logs). This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
How We Use Your Information
We use personal information collected via our Services for a variety of legitimate business purposes described below:
To Facilitate Appointments & Queue Management
To process bookings, schedule consultations, issue live smart queue tokens, and provide real-time updates regarding your queue status.
To Communicate with You
To send appointment confirmations, reminder notifications, real-time doctor availability alerts, schedule delays, and customer service support.
To Manage Doctor Profiles
To display verified expert doctors, showcase consultation hours, manage clinic schedules, and streamline patient-doctor connections in your city.
To Improve Our Services
To monitor usage trends, analyze feature performance, enhance system reliability, and optimize user experience across web and mobile apps.
Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These include encrypted transmissions (HTTPS/SSL), restricted administrative access, secure server databases, and routine vulnerability assessments.
Your Privacy Rights
You have the right to request access to the personal information we collect from you, change it, or delete it in certain circumstances. To request review, update, or deletion of your personal data, please contact us directly.
Account & Data Deletion
If you are a registered patient or doctor and would like to permanently delete your account and associated personal data, you can submit an online deletion request or manage it directly from the Doctor City mobile app.
Contact Us
If you have questions, comments, or concerns about this policy or our privacy practices, you may reach out to our grievance officer through the following channels:
Doctor City, Maharashtra, India